PrivacyPolicy.
At Alpha Watches, we value your privacy and are committed to protecting your personal information — how we collect, use, store and protect it, explained clearly.
We never sell your data
We do not sell your personal information to third parties.
Protected with care
We take reasonable measures against unauthorized access, misuse, loss or disclosure.
You stay in control
Access, correct or request deletion of your information, and opt out of marketing.
At Alpha Watches, accessible at https://alphawatches.shop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.
By using our website, you agree to the practices described in this policy.
Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
- Personal Information: Your name, phone number, email address, billing address, and shipping address.
- Order Information: Products purchased, order details, payment method, and transaction-related information.
- Delivery Information: Details necessary to process and deliver your order, including your address and contact number.
- Technical Information: Your IP address, browser type, device information, and website usage data, where collected through cookies or similar technologies.
- Communication Information: Messages, inquiries, feedback, and other information you provide when contacting our customer support team.
How We Use Your Information
Alpha Watches may use your information to:
- Process, confirm, and deliver your orders.
- Contact you regarding order confirmation, delivery, returns, or exchanges.
- Provide customer support and respond to inquiries.
- Process payments and manage refunds, where applicable.
- Improve our website, products, and customer experience.
- Prevent fraud, unauthorized transactions, and misuse of our services.
- Send promotional messages and updates where permitted by applicable law and your preferences.
- Comply with applicable legal requirements.
Cash on Delivery & Open Box
For Cash on Delivery (COD) orders, we may use your name, phone number, and delivery address to confirm and deliver your purchase and collect payment.
Where Open Box Delivery is available, relevant order and delivery information may be shared with the courier or delivery partner to facilitate the service.
Customers may inspect their package only within the conditions permitted by the applicable Open Box Delivery service and courier. This service does not automatically change the eligibility requirements for returns or exchanges.
Sharing Your Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
These parties may process information according to their own privacy policies and applicable obligations.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand visitor activity, and support marketing activities.
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
Third-party services integrated with our website may also use their own cookies or tracking technologies, subject to their policies and applicable consent requirements.
Data Security
We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.
However, no method of electronic storage or internet transmission is completely secure. Therefore, we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
When information is no longer required, we may delete it or take reasonable steps to anonymize it, subject to applicable retention requirements.
Your Privacy Rights
Subject to applicable law, you may request to:
To make a privacy-related request, please contact us using the details provided in the Contact Us section below.
Third-Party Links & Services
Our website may contain links to third-party websites or services. Alpha Watches is not responsible for the privacy practices, security, or content of external websites.
We encourage you to review the relevant privacy policies before providing personal information to third parties.
Children’s Privacy
Our website is not specifically directed at children under the age of 13. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter.
International Data Processing
Some of our ecommerce, hosting, analytics, or other service providers may process information outside Pakistan. Where applicable, such processing is subject to the relevant service providers’ practices and applicable legal requirements.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or legal obligations.
Any updated version will be published on this page with a revised “Last Updated” date. We encourage customers to review this page periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact Alpha Watches. We will make reasonable efforts to respond to privacy-related inquiries.
