At Alpha Watches, your satisfaction is our top priority. We want you to feel confident and proud of your purchase. If you’re not completely happy with your order, we’re here to help with a simple and hassle-free return and exchange process.
🕒 7-Day Return Window
You can request a return or exchange within 7 days of receiving your watch. We accept returns for valid reasons and will do our best to resolve the issue quickly.
✅ Accepted Return Reasons
We accept returns or exchanges under the following conditions:
- You received the wrong item
- The product is damaged or defective
- The item doesn’t match the size, style, or color you ordered
- You changed your mind (terms apply)
📦 Return Conditions
To be eligible for a return:
- The product must be unused, in original packaging, and in sellable condition
- You must provide proof of purchase (invoice or receipt)
- All accessories, tags, and manuals must be included
- Open-box watches are returnable if they remain unworn and intact
🔁 Exchange, Refund, or Store Credit
Depending on your preference, we offer:
- Exchange for a different product (based on availability)
- Full refund to your original payment method
- Store credit for future purchases
Refunds are processed within 7–14 business days after we receive and inspect the returned product.
🚚 How to Initiate a Return
- Contact us via WhatsApp (+92 370 9019916)
- Share your Order Number, Return Reason, and Product Images (if applicable)
- Ship the product using any trusted courier service to our provided return address
💸 Return Shipping Cost
- Customers are responsible for the cost of return shipping
- In cases of damaged or wrong items, we may cover the shipping cost after review
🚫 Non-Returnable Items
- Sale and discounted items are not eligible for return
- Customized or engraved watches (if offered) are final sale
🛠 Warranty & Repairs
All Alpha Watches come with a warranty against manufacturing defects. If your watch has an issue covered under warranty, please contact us directly for a separate claim process.
📍 Need Help?
We’re here to help you every step of the way.
📱 WhatsApp: +92 370 9019916
🌐 Website: www.alphawatches.shop
