Welcome to alphawatches.shop, operated by Alpha Watches. By placing an order on our website or through WhatsApp, you agree to the following Terms and Conditions. Please read them carefully before shopping.
🛒 Order Placement & Confirmation
Orders can be placed via:
- Our official website: alphawatches.shop
- WhatsApp confirmation
- Advance payment (in selected cases)
Once you place an order, you’ll receive a confirmation message or call. Orders are only processed after confirmation.
🚚 Shipping & Delivery
- Delivery Time:
- 1–3 working days for major cities
- 3–5 working days for other regions
- 1–3 working days for major cities
- Delivery times may vary during public holidays or due to courier delays.
- Alpha Watches is not responsible for delays once the parcel is handed over to the courier.
💰 Payment Methods
We accept:
- Cash on Delivery (COD)
- Bank Transfer / Easypaisa / JazzCash
We may require partial or full advance payment for premium models or suspicious/fake order history.
🔁 Returns, Refunds & Exchanges
We offer:
- Refunds
- Exchanges
- Store Credit
All returns and refunds are governed by our separate Return & Exchange Policy page. Customers must follow the provided instructions and provide an unboxing video as proof.
❌ Order Cancellation
Orders may be cancelled before shipping.
Once dispatched, cancellation is not possible.
To cancel an order, contact us as soon as possible via WhatsApp: +92 370 9019916
📦 Customer Responsibility
Customers are fully responsible for:
- Providing correct delivery address and phone number
- Being available to receive the parcel
- Responding to confirmation calls or messages
Alpha Watches will not be liable for failed deliveries due to incorrect or incomplete information.
🚫 Fraud Protection & Fake Orders
To maintain service quality, Alpha Watches reserves the right to:
- Reject suspicious orders
- Block repeat abusers (fake orders, false return claims, etc.)
- Report fraudulent activity to relevant authorities
Repeat offenders may be permanently banned from purchasing.
📸 Use of Website Content
All product images, videos, logos, designs, and content on Alpha Watches are the intellectual property of the brand.
- Limited use (e.g., resellers with permission) is allowed
- Unauthorized copying, re-uploading, or commercial use is strictly prohibited
Legal action may be taken in case of misuse.
🔐 Website Usage
By using our website, you agree to:
- Not use bots, scrapers, or scripts to collect data
- Not misuse the platform for spam, hacking, or fake orders
- Accept our Privacy Policy regarding data collection and cookies
⚖️ Governing Law
These Terms & Conditions are governed by the laws of Islamic Republic of Pakistan.
Any disputes will be subject to the jurisdiction of the courts in Pakistan.
📞 Contact Us
If you have questions about these terms, feel free to contact us:
WhatsApp / Call: +92 370 9019916
Email: alphawatchespk@gmail.com
